FAQ (Frequently Asked Questions)
Last Updated: August 2026
Welcome to the Kouras FAQ section. Here you can find answers to common questions about our products, orders, payments, shipping, returns, and customer support.
If you have any additional questions, please contact our customer service team.
1. What is Kouras?
Kouras, operated by Kouras Ltd, is an online fashion store offering modern men's and women's fashion, including stylish outerwear, everyday apparel, and footwear.
Our goal is to provide customers with fashionable products and a smooth, reliable online shopping experience.
2. Where is Kouras located?
Kouras is operated by Kouras Ltd from:
5 Broxholme Way
Liverpool, L31 5PL
United Kingdom
3. What products does Kouras sell?
Kouras offers a curated selection of modern fashion products, including:
- Stylish outerwear
- Everyday apparel
- Footwear
Our collections are selected to help customers create comfortable and fashionable everyday looks.
4. Where does Kouras ship?
Kouras ships orders within the United Kingdom and to other eligible international locations where available.
Shipping availability, delivery times, and shipping methods may vary depending on customer location, product availability, and courier service availability.
For complete details, please review our Shipping Policy.
5. How long does delivery take?
Delivery times may vary depending on:
- Shipping location
- Product availability
- Courier service
- Unexpected delays
Once your order has been processed and dispatched, tracking information will be provided whenever available.
6. How can I track my order?
After your order has been dispatched, tracking details will be sent to the email address provided during checkout.
You can use the tracking information to monitor your order delivery progress.
7. What payment methods do you accept?
Kouras accepts secure payment methods available during checkout.
Available payment options may include:
- Credit cards
- Debit cards
- Digital wallets
- Other secure payment methods displayed during checkout
Available payment options may vary depending on payment provider availability.
8. Is my payment information secure?
Yes. Kouras takes payment security seriously.
All payments are processed through secure payment providers, and we do not store complete credit card or debit card information on our own servers.
9. Can I cancel my order?
Cancellation requests may be accepted before your order has been shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
For more information, please review our Cancellation Policy.
10. Do you accept returns?
Yes, eligible returns may be accepted according to our Return & Refund Policy.
Products must meet the return requirements, including being unused and in original condition.
11. How do I request a return or refund?
To request a return or report an issue, please contact us:
Email: contact@kouras.com
Please include:
- Order number
- Product details
- Reason for your request
- Supporting images or information when required
Our customer support team will review your request and guide you through the process.
12. Can I exchange my product?
Exchange availability depends on product availability, product condition, and applicable return requirements.
Please contact our customer support team for assistance with exchange requests.
13. How can I contact Kouras?
You can contact Kouras using the details below:
Kouras
Operated by Kouras Ltd
Business Address:
5 Broxholme Way
Liverpool, L31 5PL
United Kingdom
Email: contact@kouras.com
Phone: +44 7988590503
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.
Thank you for choosing Kouras. We appreciate your trust and look forward to helping you discover modern fashion that fits your everyday style.