Last Updated: August 2026
At Kouras, operated by Kouras Ltd, we provide secure and convenient payment options to make your shopping experience simple, safe, and reliable.
This Payment Policy explains the payment methods available on our website, how payments are processed, and important information regarding billing and transactions when you purchase products from Kouras.
By placing an order through our website, you agree to the payment terms described in this policy.
Accepted Payment Methods
Kouras accepts secure payment methods available during checkout.
Available payment options may include:
The available payment methods may vary depending on payment provider availability and customer location.
Only payment options displayed during checkout can be used to complete your purchase.
How to Make a Payment
To complete your purchase, select your preferred product and add it to your shopping cart. After reviewing your order details, proceed to checkout and provide the required billing and shipping information.
Choose your preferred payment method, complete the payment process, and wait for your order confirmation.
Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.
When Will I Be Charged?
Your payment will be processed when your order is successfully placed and your payment method has been authorized.
Orders will only be processed after successful payment confirmation.
Payment Security
At Kouras, we take payment security seriously.
All payment transactions are processed through secure payment systems designed to protect your financial information.
Kouras does not store complete credit card, debit card, or other sensitive payment information on its own servers. Payment details are securely handled by trusted payment providers using appropriate security measures.
Failed Payments
Payment attempts may fail due to reasons such as:
If your payment fails, please check your payment information or try another available payment method.
If you have been charged but do not receive an order confirmation, please contact our customer support team.
Duplicate Payments
In rare situations, duplicate payments may occur due to technical issues during payment processing.
If you believe you have been charged more than once for the same order, please contact us with your order details and payment information.
Our team will review the issue and assist you with the resolution process.
Order Confirmation
After successful payment and order placement, you will receive an order confirmation email with your purchase details.
If you do not receive a confirmation email after completing payment, please contact our support team for assistance.
Refund Payments
If a refund is approved according to our Return & Refund Policy, the refund will be processed according to the applicable refund terms.
The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.
Contact Us
If you have any questions regarding payments, billing, or transactions, please contact us.
Kouras
Operated by Kouras Ltd
Business Address:
5 Broxholme Way
Liverpool, L31 5PL
United Kingdom
Email: contact@kouras.com
Phone: +447882760665
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.