Last updated: 14 October 2026
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not currently ship outside the UK.
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not currently ship outside the UK.
| Service | Cost | Processing | Delivery after dispatch |
|---|---|---|---|
| Standard UK delivery (Royal Mail Tracked 48 / Evri) | Free on all orders | 1–3 business days | 2–4 business days |
| Scottish Highlands & Islands, Northern Ireland | Free | 1–3 business days | 3–6 business days |
Business days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm, at weekends or on bank holidays are processed from the next business day. Orders are dispatched from our UK warehouse.
When your order is dispatched, we email you a tracking number and link. You can also see your order status under Orders in your account.
Please check your delivery address at checkout. Email contact@kouras.com straight away if it's wrong; we can change it until the order is dispatched.
If the courier can't deliver, they will leave a card or take the parcel to a local collection point. Parcels not collected are returned to us, and we will contact you to resend it or refund you.
If your parcel hasn't arrived 10 business days after dispatch, or arrives damaged, email us with your order number (and photos if damaged).
We will trace it with the courier and send a replacement or give you a full refund. Under the Consumer Rights Act 2015, the goods are our responsibility until they are delivered to you.
Kouras Ltd
5 Broxholme Way, Liverpool, L31 5PL
Email:
contact@kouras.com
Phone:
+447882760665
Monday–Friday, 9am–5pm (UK time)