Privacy Policy

Last Updated: August 2026

At Kouras, operated by Kouras Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or make a purchase through our online store.

By accessing or using the Kouras website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact our customer support team, we may collect information necessary to provide our services and improve your shopping experience.

The information we may collect includes:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Order details
  • Payment-related information
  • Customer service communications
  • Device information
  • Browser information
  • IP address
  • Website usage information

When you browse our website, we may automatically collect certain information through cookies and similar technologies.

How We Collect Your Information

We collect personal information when you:

  • Place an order through our website.
  • Create an account.
  • Contact our customer support team.
  • Subscribe to marketing communications.
  • Browse and interact with our website.

We may also collect information through trusted service providers that help us operate our website, process payments, and deliver products.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Confirm and manage purchases.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Respond to your questions and requests.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized activities.
  • Send promotional communications when you have provided consent.
  • Comply with legal and regulatory requirements.

Payment Information Security

Payments made through Kouras are processed securely through trusted payment providers.

We do not store complete credit card or debit card information on our own servers. Payment details are handled securely by authorized payment service providers using appropriate security measures.

Cookies and Similar Technologies

Kouras uses cookies and similar technologies to improve your browsing experience and provide better services.

Cookies help us:

  • Remember customer preferences.
  • Improve website functionality.
  • Understand how visitors use our website.
  • Analyze website performance.
  • Provide relevant shopping experiences.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect some website features.

How We Share Your Information

We only share your personal information when necessary to operate our business and provide services to you.

Your information may be shared with trusted third parties, including:

  • Payment processors for secure transaction processing.
  • Courier and delivery partners for order fulfillment.
  • Website hosting and technology providers.
  • Analytics providers to improve website performance.
  • Marketing service providers when permitted.

We may also disclose information when required by law or to protect our legal rights, customers, and business operations.

Data Security

At Kouras, we take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

We use appropriate technical and organizational measures to protect customer information. However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Complete transactions.
  • Maintain business records.
  • Meet legal and regulatory requirements.

If you would like to request deletion of your personal information, please contact us.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Manage marketing communication preferences.

To exercise your privacy rights, please contact us using the information below.

Marketing Communications

If you choose to receive communications from Kouras, we may send you product updates, offers, and promotional information.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in our emails.

Children's Privacy

Kouras does not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information through our website, please contact us so we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Kouras
Operated by Kouras Ltd

Business Address:
5 Broxholme Way
Liverpool, L31 5PL
United Kingdom

Email: contact@kouras.com

Phone: +44 7988590503

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)

We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.