Cancellation Policy
Last Updated: August 2026
At Kouras, operated by Kouras Ltd, we understand that customers may need to change or cancel their orders. This Cancellation Policy explains when cancellation requests can be submitted and how they are handled for purchases made through our website.
Please review this policy carefully before placing your order.
Order Cancellation Request
Customers may request to cancel their order before the order has been processed for shipment.
To request a cancellation, please contact our customer support team as soon as possible after placing your order.
Please provide the following details:
- Order number.
- Customer name.
- Email address used for the order.
- Reason for cancellation.
Our team will review your request and confirm whether the order is eligible for cancellation.
Cancellation Before Shipment
If your cancellation request is received and approved before your order has been shipped, we will process the cancellation according to the circumstances of your order.
If a refund is applicable, it will be issued through the original payment method used during purchase.
Please note that any non-recoverable payment processing fees or charges, where applicable, may be deducted from the refund amount.
Cancellation After Shipment
Once an order has been dispatched or handed over to the shipping carrier, cancellation requests cannot be accepted.
If you receive your order after shipment and wish to return the product, your request will be handled according to our Return & Refund Policy.
Order Cancellation by Kouras
Kouras reserves the right to cancel an order in certain situations, including:
- Product availability issues.
- Incorrect pricing or product information errors.
- Payment verification concerns.
- Suspicious or fraudulent activity.
- Other operational reasons.
If Kouras cancels an order, customers will be notified and any applicable refund will be processed.
Refund Processing After Cancellation
For approved cancellations where a refund is applicable, the refund process will begin after the cancellation has been confirmed.
The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.
Customers will receive confirmation once the cancellation or refund process has been completed.
Contact Us
If you have any questions regarding order cancellation, please contact us.
Kouras
Operated by Kouras Ltd
Business Address:
5 Broxholme Way
Liverpool, L31 5PL
United Kingdom
Email: contact@kouras.com
Phone: +44 7988590503
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.